The part you want to be cut out needs to be white (#ffffff) or transparent.
Be sure to include a hole for the ring to attach to the chain.
Hole size must be 1.5mm at a minimum (the 1.5mm should be measured when the artwork is set to 20mm x 20mm since 20mm is the size of the smallest pendant)
Save your artwork as a .png file.
Any issues with the files could cause delays in production.
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